Along our leadership journeys, we’re often taught that being a leader means having all the answers. Many organisations champion the mantra: “Don’t come to me with a problem, come to me with a solution.” But this mindset can limit outcomes and block the possibility of innovation.   Leading with a human-centred mindset means leading with a learner’s mindset. It requires intentionally reviewing what is considered normal or possible within your organisation. To me, it is an unco

What is human-centred design? Ultimately, it’s bringing people into the strategy & decision-making process. Organisations that navigate change and uncertainty best tend to stay deeply human-centred. They make decisions based on evidence of real people needs, preferences and behaviours, not just individual assumptions.