Invest 90 minutes to change your next 90 days!
You came into this work because you could see what was possible. You're doing the research. Building the journey maps. Sitting in the meetings. And the business keeps making decisions without you.
You're invited to projects late — as a tick-box, not a contributor. Your work gets noted and filed. Initiatives get designed without your insight. Every month that gap stays open, it costs you:
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Work that sits in reports nobody actions
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A function whose value leadership can’t quantify — or articulate
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A restructure conversation you can feel coming
This is not a ‘you’ problem. Most organisations say they want to be customer-centric. Very few build the conditions for CX work to actually land. Once you can see the structure that’s driving misalignment, you can work it.
Join me for a working session where you will map your specific situation with your own data and leave with a clear picture of where the gap is and where to focus first.
Date: Thursday 23 July
Where: Online
Time: 11.30 am - 1.00 pm NZT
Cost: FREE
Spots: By application - limited to 20
What You’ll Walk Away With
01
Clarity on where to focus
You will know exactly which activities to prioritise to create traction, and set aside those that don’t. No more overwhelm. No more treading water.
02
How to connect your work to business metrics that matter
You will be able to show — clearly and specifically — how your CX work connects to the outcomes the business runs on. In language leaders understand and act on.
03
A story you can walk into any room with
You will leave with a narrative that brings it all together. Evidence, not advocacy. A value proposition that doesn't need translating.
This Session is For You If...
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If you lead a CX function and CX still isn't shaping the decisions that matter.
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You work inside a mid-to-large organisation — not a startup or small business.
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Your work is producing insight that is not translating into organisational action.
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You are ready to work during the session — not just watch.
WHAT PEOPLE SAY
CHERYL
CX DESIGNER, AA
Wow wow wow, I'm going to be thinking on all this all week and I'm sure to refer to it every initiative that comes my way in the future.
ELIZABETH
DELIVERY LEAD, SKY CITY
Clear, grounded, and practical, no fluff, no consulting talk, no framework punting. It really resonated with me.“
BRONWEN
CX LEAD, AT
That was excellent and so good to get the canvas. Something we could use as a team for sure. Thank you Sarah and team
Presented by Sarah Clearwater,
Founder & CEO at Reframr
Sarah is the CEO of Reframr, a top 25% NZ service business on a mission to bring customers to the heart of organisations.
Recognised globally as an authority on Customer Experience strategy, Sarah's work has been featured in leading industry publications and podcasts, including the Touchpoint Journal, This is HCD and The Service Design Show.
When practitioners work with Sarah, they stop defending their function and start driving it.
Bonus
Everyone who attends will be invited to an Influence Review — a free 20-minute 1:1 with Sarah.
During the Influence Review, you bring the map you built in this session. Sarah reads it with you and provides a personalised assessment of your specific situation and a clear picture of how to go about closing the CX influence gap in your organisation.
Spots are limited. Live attendance is required.
