Let's Do.
Experiment with Human Centred Design. If this way of working is new to you, or you are just starting out.
In practice, we can help with:
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Design Thinking 101 workshops
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Customer Journey Mapping workshops
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Design Sprints to test an idea
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Opportunity scoping to understand areas of innovation for your business
Embed human centred ways of working. If you already have some internal design capability.
In practice, we can help with:
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Design leadership as part of an internal team for your projects
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Building internal capability through coaching and mentoring
Lead a Human Centred Business. When you are ready to transform internal mindsets, behaviours and business models.
In practice, we can help with:
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Strategy and board level advisory
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Whole organisation capability building initiatives
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Virtual CCO services
PROUDLY WORKING WITH
Human experiences are built on relationships. Let's start ours here.
Let's Explore.
Let's Talk.
Sarah Clearwater
Moving between both strategy and operations, Sarah faciliates the delivery of innovative and future-focussed business and service models hands-on, while also advising senior leaders on shaping the conditions for more human centred cultures to emerge.
​She is one of Aotearoa New Zealand’s leading Design Strategists and works with a diverse range of NFP, government, scale up and corporate clients to co-design outcomes that put people first.​
Sarah is well known for her efforts to build design maturity in Aotearoa New Zealand through the establishment of the CX Collective, New Zealand’s largest community of in-house design teams. Together, they are working and learning to uplift outcomes for customers, citizens and communities across the motu.
Through her work and passion projects, Sarah loves contributing to conversations and causes that hold space for critical thinking and bold actions to help create greater equity, justice and compassion for people and places around us.
Managing Director & Lead Strategist​
Sarah[at]reframr.co.nz
​+ 64 221607024
Baruk Jacob
Baruk is an Experience Designer, and specialises in facilitating and coaching teams to have better conversations with themselves. His experience goes across public and private sectors, particulalry in innovation contexts.
Baruk takes a deeply relational approach to facilitation, challenging teams to go beyond their current thinking, feeling and dreaming. He applies a variety of tools to do this, ranging from design and sytems thinking tools to tools from indigenous contexts.
He is currently pursuing a PhD with AUT, exploring how to gow innovation capability in teams.
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Baruk is part of the REFRAMR collaborators circle and supports projects through his specialist skill sets across design, facilitation & coaching. He also runs his own innovation studio reflexiv.
Collaborator
Lucy Ratcliffe
Collaborator
Lucy Ratcliffe has designed and facilitated hundreds of successful, inclusive workshops that make impact and drive positive change.
Lucy specialises in design thinking, leadership and team culture sessions, and can turn her hand to just about any kind of workshop to bring people together to collaboratively solve a problem or realise an opportunity.
When Lucy isn't wielding sharpies, post its, or making magic happen on a Miro board, she's a volunteer crew member aboard the Spirit of New Zealand tall ship assisting with the facilitation of youth development programmes.
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Lucy has worked in a variety of settings, including corporates like Fidelity Life, Spark, 2degrees and Fairfax, as well as not for profits, government agencies and small businesses, including the Mental Health Foundation, Te Whatu Ora, Healthify, and others.
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Lucy is part of the REFRAMR collaborators circle and supports projects through her specialist skill sets across design, facilitation & leadership development.